Privacy Policy

Last updated: 14/10/2026

This Privacy Policy explains how Crua Camino Ltd. collects, uses, stores, and protects your personal information when you register for or participate in our retreat/experience offerings.

1. Information We Collect

When you book or participate in the trip, we may collect:

 Your name and contact details, such as email address and telephone number.

 Emergency contact details.

 Date of birth or age, where necessary for participation or insurance purposes.

 Booking and payment information.

 Travel information, such as accommodation, transport, and arrival/departure details.

 Relevant dietary requirements or accessibility information.

 Information you voluntarily provide about medical conditions, allergies, injuries, or other health considerations where this is necessary to safely organise the trip.

 Photographs or video taken during the trip, where applicable.

We only request information that is reasonably necessary to organise and operate the trip.

2. How We Use Your Information

We may use your personal information to:

 Process and manage your booking.

 Communicate with you about the trip.

 Arrange accommodation, transport, activities, insurance, or other services included in the trip.  Contact your emergency contact if necessary.

 Help protect your health and safety during the trip.

 Process payments and maintain financial records.

 Meet legal, regulatory, insurance, or accounting requirements.

 Send you information about future trips or services where permitted by law and, where required, with your consent.

 Improve our services.

3. Health Information

Some information you provide may constitute special category personal data, particularly information concerning your health.

We will only collect and use health information where there is an appropriate legal basis under applicable data-protection law, and where it is reasonably necessary—for example, to help us respond to an emergency or accommodate a relevant medical or dietary requirement.

You should only provide health information that is relevant to your participation and safety.

4. Sharing Your Information

We may share relevant personal information with trusted third parties where necessary to operate the trip. These may include:

 Activity or trail guides.

 Event organisers.

 Insurance providers.

 Medical or emergency services where necessary.

 Payment processors.

 IT, booking, or communication service providers.

We will only share information that is reasonably necessary for the relevant purpose.

We will not sell or exploit your personal information in any way. 5. Photographs and Video

Photographs and video may be taken during the trip.

Where appropriate, we may use images showing participants for purposes such as promoting future trips, our website, or social-media channels.

If you do not wish to appear in promotional photographs or video, please contact us at info@cruaexperience.com.

6. Payments

Payments may be processed through third-party payment providers. We do not store complete payment-card details ourselves.

Your payment information may be processed in accordance with the privacy policy and terms of the relevant payment provider.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, accounting, insurance, or dispute-resolution requirements.

Different types of information may therefore be retained for different periods.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information can be guaranteed to be completely secure.

9. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights including:

 The right to access the personal information we hold about you.

 The right to request correction of inaccurate information.  The right to request deletion of your information.

 The right to restrict or object to certain processing.

 The right to withdraw consent where processing is based on consent.

 The right to data portability in certain circumstances.

 The right to complain to the relevant data-protection supervisory authority.

If you would like to exercise your rights, contact us using the details below.

10. International Transfers

If we use service providers located outside the European Economic Area (EEA), your personal information may be transferred internationally.

Where required, we will take appropriate steps to ensure that such transfers are carried out in accordance with applicable data-protection law.

11. Children

Trips are intended for adults / participants aged 18 and over.

Where participants are under 18, we will require appropriate parental or guardian consent and may collect additional information necessary to ensure their safety and participation.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be made available to participants and will include the date on which it was last updated.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Crua Camino Ltd. info@cruaexperience.com

+353862587200 If you are not satisfied with how we handle your personal information, you may also have the right to make a complaint to the Data Protection Commission (DPC) in Ireland.